Announcement
Stronger,Together.
Embark is joining the National Bank family.
We’re proud to join a fellow Canadian financial leader that shares our commitment to helping families like yours save for their children’s futures. Joining the National Bank family advances our mission of giving you access to best-in-class RESP services and advice, now with the experience and resources of one of Canada’s most trusted banks.
General Questions About the Transaction
Why did you decide to pursue this acquisition now?
Canadian families need more financial support than ever before, and that need is exactly what makes this partnership so compelling. Joining National Bank advances our mission of giving every Canadian family access to best-in-class RESP services and advice and adds decades of financial experience from one of Canada’s most trusted banks.
What will customers gain from this partnership?
Embark Student Corp. (“Embark”) customers can count on the same best-in-class access to education savings, RESP expertise, and support they’ve always had. Through this partnership with National Bank, we’re proud to further commit to our mission and continue to enhance the RESP experience for Canadian families by adding the power of National Bank’s 165+ years of history and experience.
What immediate changes can I expect, should I be worried?
There is no change to your Plan account at this time.
Customers do not need to take any action as their Plans, savings and service will continue to be managed with the same level of care and regulatory oversight as is standard for all Embark customers. Your Plan continues to be governed by the Prospectus and managed by Embark. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate. Upon closing of the proposed transaction, Embark Student Foundation will remain promoter of the Embark plans, which will be transferred at a later time following closing. The independent review committee of the Embark plans has reviewed the proposed transaction and resolved that it achieves a fair and reasonable result for the Plans.
Over the medium term, we expect the scale and strength of National Bank to enable us to further enhance our clients’ experience. We will share more information about the closing timeline and the new benefits of the proposed transaction once they are confirmed.
What happens to the money in my plan?
There is no change to your Plan account at this time. Your Plan, including contributions, government grants, and investment earnings will be invested according to the investment objectives described in the Prospectus. Subscribers continue to have the right to receive a return of their contributions, subject to investment performance and the terms of the plan. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
When will the proposed transaction be completed?
The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate. The transaction will be carried out through a plan of arrangement under the Canada Business Corporations Act, which must be approved by the Ontario Superior Court of Justice at a final approval hearing. The court materials and hearing details will be posted at www.embark.ca/embark-transaction-faq when available. Closing is expected by mid-2027, subject to court and regulatory approvals, and other customary conditions.
Who will own or operate the business after closing?
Embark Student Foundation will transfer to Embark substantially all of its operating assets and related obligations prior to closing, except for its role as promoter of the Embark plans, which will be transferred following closing. At closing, a wholly owned subsidiary of National Bank will acquire the shares of Embark from the Foundation. After closing, Embark will operate under National Bank as a subsidiary. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
Who will be managing my account going forward?
Embark will continue to manage your account. Our customer service teams and RESP experts will continue to be available to support you and Embark remains focused on investing RESP funds and unlocking access to best-in-class education savings for Canadian families. If any changes occur, we will share information as it becomes available and appropriate to communicate.
Will I become a National Bank customer?
No. Your current Embark RESP remains in place and continues to be serviced through Embark as a National Bank subsidiary.
What if I want to cancel my contract with Embark?
You may cancel your contract with Embark and direct Embark to transfer your Plan to another RESP provider if the transferee RESP is permitted by the Income Tax Act (Canada) to accept the transfer, in accordance with the terms and conditions of the prospectus and subscriber agreement. You will not be able to transfer your Plan to another RESP after your Plan has made an Accumulated Income Payment. We do not permit partial transfers.
Account Access and Customer Service
Will the products and services I use still be available?
Yes. There is no change to your Plan account at this time. Embark’s RESP service and support remain unchanged. Customers can continue to rely on Embark’s RESP expertise and can always receive support by contacting us directly at contact@embark.ca or by phone at 1 800 363 7377. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
Will my statements change? How often will I receive them?
There is no change to your Plan account at this time. You may continue to access your statements in your account at embark.ca. We will continue to issue your statements on a quarterly basis. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
Will customer service contact information change?
There is no change to your Plan account at this time. Please continue to contact Embark Student Corp. through your regular service channels. Any future changes to customer service contact information, service hours or support processes will be communicated to you directly. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
Will the withdrawal process change?
There is no change to your Plan account at this time, and you can follow the current withdrawal process. We will provide instructions about any future changes that affect how you request or receive a withdrawal.
Will the link I use for withdrawals change?
There is no change to your Plan account at this time. You may continue to process education withdrawals through your account at embark.ca. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
Will there be a delay with withdrawal of funds for my child’s post-secondary education?
No. Our service standards and processing times will remain the same.
Where can I see the balance of my RESP?
You can view your RESP balance by logging into your online account at embark.ca.
Will I still have access to all tools in my online customer account?
Yes. There is no change to your Plan account at this time. You can continue to login and use all tools and options available to you in your customer account. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
I am a customer of the National Bank. If I go to my local branch, will they be able to talk to me about my RESP from Embark?
No. At this time, Embark and National Bank continue to operate separately. You may continue to process education withdrawals through your account at embark.ca. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
Contributions, Payments and Grants
Can I continue making contributions?
Yes. You can continue to make contributions using your existing method, and you will continue to receive eligible grants.
Will my bill payment information or payee change?
Not at this time. Please continue to use your existing payment instructions.
Will I still receive eligible grants?
Yes, the proposed transaction will not change grant eligibility. Grant payments remain subject to applicable RESP program rules.
Will my child or beneficiary still be able to make a withdrawal?
Yes, as always, eligibility for withdrawals continues to be determined by the Plan terms and RESP program requirements.
Investments, Fees and Plan Features
Will my investment strategy change?
No. Your investments will continue to be managed according to the investment objectives set out in the Plan Prospectus.
Will there be any changes to my fees?
There is no change to your Plan account at this time. The fees that apply to your plan continue to be governed by the terms outlined in the Plan Prospectus and fee guide. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
Will my rebate change?
No. There is no change to your Plan account at this time. The applicable terms of any management fee rebate continue to apply. The proposed transaction is subject to the court and regulatory approvals and other customary conditions. We will share timing information when it is confirmed and appropriate to communicate.
Can I still refer friends and family?
Yes. The Embark refer-a-friend program will continue unless Embark communicates a change. The program terms and eligibility requirements continue to apply. Please see www.embark.ca/refer-a-friend for more information.
New Customers, Transfers and Sales
I just opened an Embark RESP. Does the proposed transaction change anything for me?
Not at this time. The Plan continues to be governed by the terms of the Prospectus, and you can continue to manage your account and Embark services as usual. Any change affecting customers will be communicated directly.
If I transfer a RESP plan from National Bank to Embark, will I be treated as a new customer?
Yes. Until the proposed transaction is completed, Embark will continue to be an independent entity from National Bank, and any new customers will need to follow Embark’s standard onboarding process.
Will my existing enrolment agreement remain valid?
There are no changes to your enrolment agreement. Your Plan continues to be governed by the Plan Prospectus and serviced by Embark. We will communicate with you directly if there are any changes in the future.
Where can I find the latest information about the proposed transaction?
The latest information about the proposed transaction will be available at embark.ca. Any important changes will also be communicated by email, so it is important to keep your contact information up to date.
I received a promotional bonus. Will I be able to keep it? Will it change in any way?
There are no changes to the terms of your promotional bonus. Any applicable promotional terms and conditions will continue to apply.
Will there be any delay in applying for and receiving government grants because of the switch over to National Bank?
No delays are expected because of the proposed transaction. Embark will continue to process eligible grant applications through the usual process, subject to applicable government program rules and the information on your account.
I am setting up my pre-authorized contribution. Is there anything I need to do differently now?
No. You can continue to set up your pre-authorized contribution through the current Embark process. If any instructions change in the future, we will communicate the details before the change takes effect.
I am setting up a one-time bill payment. Do I select Embark or National Bank as a payee?
Please continue to use the same payee and payment instructions you use today. If payment instructions change in the future, Embark will provide clear instructions before the change takes effect.
Can I still talk to my Education Savings Specialist at Embark?
Please continue to contact Embark using our current contact information. You can receive support by contacting us at contact@embark.ca or by phone at 1 800 363 7377.
I specifically chose Embark because of its RESP expertise. How will the switch to National Bank impact the quality?
Embark’s RESP service and support continue as usual at this time. Customers can continue to rely on Embark’s RESP-focused teams, and any future changes that affect your account or service experience will be communicated clearly. Over the medium term, we expect the scale and strength of National Bank to enable us to further enhance our clients’ experience. We will share more information about the closing timeline and the new benefits of the proposed transaction once they are confirmed.
Does National Bank offer RESPs as well? Do I have more RESP options to choose from now?
Yes, National Bank offers RESPs. Your current Embark RESP remains in place and continues to be serviced through Embark. Any additional options or changes to available products will be communicated when confirmed and appropriate.
Can I still use the gifting feature?
Yes. You can continue to use the Embark gifting feature as you do today. Existing program terms and eligibility requirements continue to apply.